[China Glass Network] Communication is a good way to communicate. Only communication and effective communication can make us get more useful information. In the sales industry, what we need to do is to communicate effectively with our customers! So how do we communicate effectively with our customers? There are many ways to communicate, but what are the ways to communicate effectively with customers? Today, we will explain some I hope to help you with the skills of communicating with customers more effectively!
How to communicate effectively with customers? This is a problem that all sales people are very concerned about, because in the sales industry, there is no communication, or there is no effective communication, it is difficult to know the real needs of customers, sales work is not good! Therefore, How to communicate effectively with customers becomes a more pressing issue! So, how should smart salespeople communicate effectively with customers? Xiaobian recommends that you start from a more basic and want to communicate effectively with customers. Let's start here. :
First, avoid formulating customers
How to communicate effectively with customers? 1. Look at each other. No matter how polite and respectful the language you use, if you just talk non-stop and ignore your customers, he will feel very unhappy. So look at each other when you speak. If you don't look at each other, it will make the other person uneasy. If you keep holding each other, the other person will feel oppressed. You have to look at the customer with a soft eye and answer the other person’s questions in good faith.
How to communicate effectively with customers? 2, often with a smile When someone talks to you, or when you speak to others, if you are expressionless, it is easy to cause misunderstanding. When talking, show more to the other person, you will understand how powerful the smile is, not only the customers, the people around you, but even you will feel very happy. But if your smile is not used properly, or if your smile is not related to the conversation, it will make the other party feel inexplicable.
How to communicate effectively with customers? 3. When listening and listening to each other, you need to listen carefully to the other party and understand the information the other party wants to express. If a person talks for a long time, the person who speaks is very tired, and the person who listens is also easily tired. Therefore, when talking, moderately correct each other.
How to communicate effectively with customers? 4. Change when you speak. You need to make moderate changes in the speed, tone and sound of the speech as you speak. If you talk like a robot, it is not interesting to have no stagnation. Therefore, you should pay more attention to the tone and content of your speech, and gradually improve.
My advice, read aloud a newspaper and more, and have feelings of sequential follow-up to speak articulate, it will become increasingly clear <br> <br> Second, seize the customer's heart
How to communicate effectively with customers? Don't care about having (customers), but forever.
Every morning, you should be prepared to make more friends. You should not sell anything to your friends, you should look for him to buy. Selling a suite to a customer is a big difference from buying a suite for a customer. Customers like to buy and don't like to be promoted. Focus on understanding the needs of customers and help customers to purchase better homes in order to satisfy customers. The customer does not want to buy a property. He wants to buy a peace of mind, a sense of satisfaction, a good investment and a proud ownership. A higher marketing realm is to help customers get a more relaxed and enjoyable life, and may not get more benefits in a short period of time (which is unlikely), but your feelings should be very good, when you are used to this practice, Your earnings will grow by leaps and bounds.
Third, how to use the eyes and brain to communicate effectively with customers? 1. Look at the four roads and use one side of the brain.
This is the realm that sales associates should be able to achieve when communicating with customers. Pay close attention to the transmission of customer's spoken language, body language and other signals, pay attention to his way of thinking, and make accurate judgments, and carry out the sales smoothly. Before the customer decides to “settlementâ€, they usually find some excuses to push. The salesperson must judge the truth and the fake through observation. Don’t believe the guest’s shouting, grasp the customer’s psychological reaction, and seize the customer’s Eyes, look at it with your eyes, pay attention, use your ears to listen.
How to communicate effectively with customers? 2. Pay attention to how humans think.
The way humans think is to reflect on the mind through the eyes, so we can use this to enhance the visual response of the guests, enhance their feelings and deepen their impression. Even if the guests have a rational analysis, they are willing to buy things with strong senses. For example, if two people are dragging and the male says "I love you", the woman may have no feeling. If the man sends flowers to strengthen his feelings, then In addition to the phrase "I love you", women can also see with their eyes and strengthen the credibility of the phrase "I love you."
How to communicate effectively with customers? 3. Passing the verbal signal
When the customer generates the meaning of the purchase, the following verbal signal is usually sent: the customer's problem turns to the details of the goods, such as the cost, price, payment method, etc.; understand the after-sales service in detail; express positive affirmation and praise for the introduction of the salesman; Ask about the level of concessions; express dissatisfaction with the products currently in use; inquire the salesman about the time of delivery and whether it can be advanced.
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